Return & Refund Policy
Our main goal is customer satisfaction. We hope that this never happens, but in the event that you're unhappy with one of our products, please contact us at firstname.lastname@example.org or call us at (305) 889-3364 we'll gladly process the claim and issue a refund for your purchase under the following conditions:
- The item(s) must be returned in the same condition as they were received within 14 days of arriving at your destination.
- The buyer is responsible for all shipping fees. This includes both, shipping to customer destination and return shipping.
- For all returns a 35% restocking fee may apply.
Once we received the back the item we'll perform an inspection. After the inspection is cleared we'll then proceed to issue the refund. We recommend shipping with insurance and keeping your shipping receipts until your refund is processed.
If the item(s) you received is different from your original order, we will exchange it for the correct item(s) if you file a claim within 14 business days of the order arriving at your destination. The original item must be returned in the same condition as they were received. In this case O4FS will cover all shipping cost associated with the return of the items(s).
Final Sale items and Scratch and Dent products CANNOT be refunded. Gift cards cannot be returned or refunded.
If you want to request a return, simply send us a email at email@example.com tell us the reason for the request and include pictures when appropriate, we'll provide you with further instructions ASAP.
All refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
Once your return has been processed and your refund issued, you will receive a refund confirmation email. We won't leave you hanging!